Policies

The fine print, kept plain.

Everything you need to know before you book — cancellations, rescheduling, house rules and terms.

01

Cancellation Policy

Cancellations made within 48 hours of the booking are non-refundable. However, the booking may be transferred to another available date with at least 24 hours' notice.

No-shows will be charged the full booking fee.

02

Rescheduling Policy

Bookings can be rescheduled once and must be used within three months of the original booking date.

Requests made within 48 hours of the booking may incur a rescheduling fee.

03

House Rules

Drunken, disorderly or disruptive behaviour will not be tolerated.

The downstairs Dojo (karate space) area is strictly out of bounds and must not be accessed or used.

Please leave the space clean and tidy, with rubbish placed in the bins and spills cleaned immediately. Additional housekeeping charges will apply if the space is left untidy or requires excessive cleaning.

04

Terms of Use

Bookings include exclusive use of the upstairs workspace only.

To the extent permitted by law, The Wilson Lounge is not liable for injury, loss or damage arising from the hirer's or guests' use of the space, except where caused by The Wilson Lounge's negligence or where liability cannot legally be excluded.

05

Payment & Privacy

All prices include GST unless otherwise stated. Cancellation and rescheduling requests are subject to the applicable policies.

Booking and contact details are stored securely and used only to manage your booking, process payments and communicate with you about the space. Personal information will not be shared with third parties unless required to manage the booking, process payment or comply with the law.